Return Policy Page

? Return & Refund Policy – MCI Shops

1. Eligibility for Returns

• Products may be returned within 14 days of delivery.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Customized, special-order, or clearance items are non-returnable unless defective.

2. Return Process

• To initiate a return, contact our support team at support@mcishops.com with your order details.

• Once approved, you will receive instructions for shipping the product back.

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

3. Refunds

• Refunds are processed after inspection of the returned product.

• Approved refunds will be issued to the original payment method within 7–14 business days.

• Shipping and handling fees are non-refundable.

4. Exchanges

• Exchanges are available for defective or damaged products.

• If the requested replacement is unavailable, a refund will be issued instead.

5. Non-Returnable Items

• Products that have been used, damaged, or altered after delivery.

• Items without original packaging or missing accessories.

• Customized or special-order products.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within 48 hours of delivery.

• We will arrange for a replacement or refund at no additional cost.

7. Contact Us

For questions about returns or refunds, please reach out:

? support@mcishops.com